FirstCut

Refund Policy

Last updated: August 2026

How to request a refund

Email support@getfirstcut.io from the address you bought with, or include your Stripe receipt. That’s all we need to find your order. We aim to respond within two business days.

Refunds are issued to the original payment method through Stripe. Your bank typically takes a further 5–10 business days to post it.

Please check this before you buy

FirstCut requires macOS 26 (Tahoe) or later on Apple silicon. This is a hard technical requirement — the app transcribes on-device using Apple’s speech engine, which does not exist on earlier versions of macOS. It will not run on older systems or on Intel Macs.

If you bought without realising this, that absolutely qualifies for a refund. We’d rather give your money back than have you stuck with something you can’t open.

After 14 days

We’re not rigid about the date. If something has genuinely gone wrong — the app won’t run, it doesn’t do what we said it does, or you were charged twice — write to us anyway. We would rather sort it out than argue about a deadline.

Duplicate and accidental purchases

If you were charged more than once for the same thing, tell us and we’ll refund the extra charge immediately, regardless of how long ago it happened.

Before you file a chargeback

Please email us first. A chargeback takes weeks, costs us a fee, and usually ends with the same outcome as simply asking. We have never refused a reasonable refund request, and one email is faster for both of us.

Contact

support@getfirstcut.io — a real person answers.